Terms of service

Welcome to Luna Design Studio. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website or placing an order.

1. About Luna Design Studio

Luna Design Studio is a luxury fashion brand offering clothing and related fashion products through its online platform.

2. Use of Our Website

By using our website, you agree to:

Provide accurate and complete information when placing an order.
Use the website only for lawful purposes.
Not attempt to interfere with, damage, or gain unauthorized access to our website or systems.
Not copy, reproduce, distribute, or commercially exploit our content without written permission.
Not use our website for fraudulent, abusive, or unauthorized activities.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colors, measurements, prices, and other information displayed on our website are accurate.

However, slight variations may occur due to:

Different screen and display settings
Photography and lighting conditions
Fabric characteristics
Handcrafted embroidery or embellishment
Natural variations in materials

Such minor variations do not necessarily constitute a product defect.

We reserve the right to correct errors, update product information, or discontinue products at any time.

4. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not guarantee that the product will remain available until checkout or order confirmation.

If an ordered product becomes unavailable after your order has been placed, we will contact you regarding the available options.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order is considered confirmed once Luna Design Studio has accepted the order and, where applicable, confirmed it through the contact information provided by you.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases of:

Product unavailability
Incorrect pricing or product information
Suspected fraudulent activity
Incorrect customer information
Duplicate or unusually large orders
Other circumstances affecting our ability to fulfil the order

If an order is cancelled by us after payment has been received, any applicable refund will be handled according to the circumstances and applicable payment method.

6. Pricing and Payment

All product prices displayed on our website are subject to change without prior notice.

The price applicable to your order will generally be the price displayed at the time the order is confirmed.

We may use third-party payment providers or financial institutions to process payments.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

7. Delivery

We aim to dispatch and deliver orders within the estimated timeframe communicated at the time of purchase.

Delivery times may vary due to:

Courier delays
Weather or unforeseen events
Public holidays
Incorrect or incomplete delivery information
Other circumstances beyond our reasonable control

Customers are responsible for providing accurate delivery information.

Luna Design Studio is not responsible for delays caused by incorrect information supplied by the customer or circumstances beyond our reasonable control.

8. No Returns or Refunds

Luna Design Studio does not offer returns or refunds.

All purchases are considered final once the order has been confirmed and delivered.

We only offer an exchange where the product received is damaged or has a verified manufacturing defect, subject to our Exchange Policy.

9. Exchange Policy

If you receive a damaged or defective product, you must notify us within 48 hours of delivery.

The product must remain:

Unworn
Unwashed
Unaltered
In its original condition
With original tags and packaging intact

Customers may be required to provide clear photographs and/or video evidence of the issue.

An exchange will only be processed after Luna Design Studio has inspected and verified the reported damage or defect.

For complete details, please refer to our Exchange Policy.

10. Customer Responsibility

Customers are responsible for:

Providing accurate contact and delivery information
Reviewing product descriptions and size information before ordering
Inspecting the product upon delivery
Following recommended garment care instructions
Keeping order confirmations and relevant purchase information

Damage caused by improper handling, washing, ironing, alteration, tailoring, or general misuse is not considered a manufacturing defect.

11. Intellectual Property

All content appearing on the Luna Design Studio website, including but not limited to:

Brand name and logo
Product photographs
Videos
Graphics
Designs
Text
Product descriptions
Website layout
Marketing materials

is owned by or licensed to Luna Design Studio and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, or commercially use our content without prior written permission.

12. User-Submitted Content

If you submit reviews, photographs, comments, feedback, or other content to Luna Design Studio, you confirm that you have the right to provide that content.

By submitting content, you grant Luna Design Studio permission to use, reproduce, display, or publish the content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, offensive, misleading, abusive, or otherwise inappropriate.

Luna Design Studio
Email: lunaofficial414@gmail.com
WhatsApp: +92 3007203807

Please include your order number when contacting us about an existing order.

Luna Design Studio
Luxury Fashion • Crafted with Detail