Privacy policy

At Luna Design Studio, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or use our services.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you interact with Luna Design Studio, we may collect information such as:

  • Full name

  • Phone number

  • Email address

  • Delivery and billing address

  • Order and purchase details

  • Payment-related information required to process your order

  • Information you provide when contacting our customer support

  • Any other information you voluntarily provide to us

We may also automatically receive limited technical information when you visit our website, such as your device type, browser, IP address, and general website usage information.

2. How We Use Your Information

We may use your personal information to:

  • Process and deliver your orders

  • Confirm your order and communicate order updates

  • Respond to customer inquiries and support requests

  • Process eligible exchanges

  • Improve our products, website, and customer experience

  • Maintain records of transactions

  • Prevent fraud, misuse, or unauthorized activity

  • Comply with applicable legal and regulatory requirements

We will only use your information for legitimate business purposes and in accordance with this Privacy Policy.

3. Payment Information

Payments may be processed through third-party payment providers or financial institutions.

Luna Design Studio does not intentionally store complete payment card details such as your full card number, CVV, or PIN on our own systems.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, such as:

  • Delivery and courier companies

  • Payment processors and financial institutions

  • Website hosting and technology providers

  • Service providers assisting us with website operations or customer support

  • Government authorities or legal bodies where disclosure is required by applicable law

Only information reasonably necessary for the relevant service or legal requirement will be shared.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and provide a better browsing experience.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Marketing Communications

If you choose to receive promotional communications from Luna Design Studio, we may use your contact information to send updates about:

  • New collections

  • Product launches

  • Special offers

  • Brand announcements

  • Other relevant updates

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted or stored electronically.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

When information is no longer required, we may securely delete or anonymize it where appropriate.

9. Third-Party Services and Links

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

Luna Design Studio is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

10. Children's Privacy

Our website and services are not intentionally directed toward children.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

11. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including the right to request access to, correction of, or deletion of certain personal information.

To make a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

12. Changes to This Privacy Policy

Luna Design Studio may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Any updated version will be posted on this page with a revised Effective Date.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, please contact us:

Luna Design Studio
Email: lunaofficial414@gmail.com
WhatsApp: +92 3007203807

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.

Luna Design Studio
Luxury Fashion • Crafted with Detail